Short answers to the questions we hear most about decants, ordering, delivery and returns. If yours is not here, call +880 9639-191465 or WhatsApp +880 1882-809333, or use the contact form.
What is a decant?
A decant is a smaller portion of an original fragrance in a spray atomiser. We fill it from the original bottle into a new glass atomiser; nothing is added, diluted or mixed. It lets you wear a fragrance properly, through its opening, heart and dry-down, before deciding on a full bottle, or simply keep several scents in small, travel-friendly sizes.
Why is the bottle in the photo different from what I receive?
The original perfume bottle pictured identifies the fragrance. What arrives is the decant in the size you chose, not the retail bottle.
Which sizes do you sell, and how many sprays are in each?
Most fragrances are available as 1.5 ml, 3 ml, 5 ml, 10 ml, 15 ml and 30 ml decants. As a rough guide, expect about 15 sprays per millilitre: 1.5 ml is around 22 sprays, 3 ml around 45, 5 ml around 75, 10 ml around 150, 15 ml around 225 and 30 ml around 450. Counts are estimates and depend on the atomiser and how firmly it is pressed.
Which size should I choose?
Pick 3 ml to test a fragrance you have never worn, 5 ml for a scent you like and want to wear for a couple of weeks, and 10 ml, 15 ml or 30 ml for something you already know suits you. Each product page shows the sizes in stock and their prices.
Are your decants filled from original bottles?
Yes. Every decant is filled from the original bottle of the fragrance shown on the product page. If anything about your order does not match what you expected, report it within 48 hours of delivery and we will put it right.
How much does delivery cost?
It depends on where your parcel goes: delivery inside Dhaka city costs less than to the rest of the country, and bigger orders deliver free in every district. Your exact fee is shown at checkout before you confirm, and every rate is listed on Delivery & payment.
How long does delivery take?
In Chattogram, next-day delivery. To Dhaka, 2–4 days. For other districts, allow an estimated 2–4 business days after dispatch. Courier delays, weather or holidays can add time; contact us about a delayed parcel and we will check with the courier.
How do I pay?
Choose at checkout: bKash, Nagad or cash on delivery. With cash on delivery you pay the courier when your parcel arrives. With a mobile wallet you send the order total and enter your transaction ID, and we check it before dispatch.
Do you deliver outside Dhaka, or outside Bangladesh?
Yes. We deliver to every district in Bangladesh; your fee is shown at checkout. International delivery is not available.
What if my order arrives damaged, leaking, missing an item or incorrect?
Contact us within 48 hours of delivery with your order reference, the fragrance and size affected, a short description and photographs of the item and packaging. Keep everything until we have reviewed the claim. Approved claims are replaced or refunded in full, and we cover the return delivery.
Can I return a decant if I simply do not like the scent?
An unsprayed, unopened decant in its original packaging can be returned within 48 hours of delivery. A return fee of half your standard delivery charge applies, even if your order had free delivery, and is deducted from the refund. Sprayed or used decants cannot be returned, which is why we recommend starting with 3 ml.
How long do refunds take?
We process refunds within 24 hours after a claim or return is approved and confirm the refund method with you (bKash, Nagad, Rocket or bank transfer).
Can I cancel my order?
Yes, free of charge at any time before dispatch: call or WhatsApp us with your order reference. After dispatch, a return fee of 50% of your district’s standard delivery charge applies.
How should I store a decant?
Keep it upright, capped, away from heat and direct sunlight. A drawer or cupboard at room temperature is ideal; avoid bathrooms and car dashboards.
How do I track my order?
Visit Track your order and enter your order number and the e-mail or phone number used at checkout.
How do I contact AUROME?
Call +880 9639-191465, WhatsApp +880 1882-809333, e-mail [email protected], or use the contact form.